1 Star
I bought this bag in the hopes of using it for day-to-day Mom stuff. I received the product and was less than thrilled about its quality. For what I paid for it, I didn’t think it was worth the cost. I have other neoprene products that are much better quality. I wanted to give it a try because I wanted to support a small business. I opted to return it and little did I know that I would have to pay $26 in shipping fees plus have six dollars deducted from my original order (for what I don’t even know). I am truly disappointed in the way this company processes its returns. When I reached out to the support team they said that their returns are not free and that they only are accepted with package protection. The response was very curt. I would understand if something was on sale or personalized that a return would not be honored, but this is unacceptable. Really disappointed…
