Package Protection Policy
Overview:
At Pop Ups, we understand the importance of a smooth and reliable shipping experience for our customers. Our Shipping Protection Plan is designed to provide an added layer of assurance and protection against potential shipping-related issues. This policy outlines the terms and conditions of our Shipping Protection Plan.
Coverage:
1. Lost Shipments:
In the unfortunate event that a shipment is lost during transit, Pop Ups will work diligently to locate the package. If the package cannot be located, we will replace the lost items or provide a full refund, as per the customer's preference.
2. Damaged Items:
If items arrive damaged due to shipping-related issues, customers covered by our Shipping Protection Plan can request a replacement or refund. It is important for customers to document any visible damage upon receipt and notify Pop Ups immediately.
Exclusions:
The Shipping Protection Plan does not cover the following:
- Delays or issues caused by factors beyond Pop Ups control, such as weather conditions, customs delays, or natural disasters.
- Shipping addresses provided incorrectly by the customer.
Filing a Claim:
Customers must file a claim within 20 days of the expected delivery date to be eligible for coverage under the Shipping Protection Plan. Claims can be submitted by contacting our support team directly either by our website inbox or via email hello@popupsbrand.com.
Conclusion:
Pop Ups is committed to providing excellent customer service, and our Shipping Protection Plan is an extension of that commitment. We aim to address shipping-related concerns promptly and ensure our customers receive their orders in the best possible condition.
This Shipping Protection Plan is subject to change, and any updates will be communicated to customers through our website or other appropriate channels.
If you have any questions or concerns regarding our Shipping Protection Plan, please contact our customer support team at hello@popupsbrand.com.
Best regards, The Pop Ups team.
